SAP Field Service Management

Transform your field service management with cutting-edge technology and greater understanding of your customers' needs with SAP Field Service Management

Manage your mobile workforce and resolve customer issues quickly with SAP Field Service Management

 

Optimise your service experience with effortless planning, scheduling, and dispatching in real-time. Empower your field technicians with mobile tools accessible at any time on multiple devices and become customers’ 1 service provider.


Self-service portal            Workforce Management

Mobile Field Service          Reports & Dashboards

Real-time insights

  Key Benefits

Improve First-Time Fix and Customers Satisfaction Rates

 

Use online & offline mobile technology on any device and AI-based recommendations to pick the best technician for the job and ensure you always have the right parts available to reduce time spent on tasks.

Automate Your Field Service Processes

 

Create tickets and resolve issues quicker by integrating front-office and back-office processes and support effective collaboration while giving your customers full visibility throughout the process. 

Increase Your Revenue and Cut Down The Costs

 

Boost your customer satisfaction and revenue by accelerating employees’ productivity time, distributing service forces efficiently, and always makeing informed decisions based on real-time insights.

 

 

Solution Features Summary

Reports & Dashboards

 

SAP FSM Real-time insights dashboard powered by Notion Edge

Quickly build dashboard reports using pre-assembled queries, view and manage existing reports, and import report templates.

Get a full 360° view of department, teams, and employees’ activity and performance.

 

 

View all customers’ information, products, and availability in a single place.

Keep track of all KPIs and take timely actions.                                                          

Automate invoicing.                                                                                                        

Workforce Management

 

SAP FSM workforce management dashboard powered by Notion Edge

Track parts at any given moment

Reduce repeat visits by overseeing parts availability

Save time with automated workforce scheduling, planning, and dispatching

Real-time tracking, monitoring, and forecasting for enhanced preventive maintenance

Integrate inventory management into your ERP system and minimise disruption

Use AI interface suggestions to send the most suitable technician to the service location based on skills and geographical availability

 

Self-Service

 

SAP FSM Mobile Self-service powered by Notion Edge

Full 24/7 access to the self-service portal

Allow your customers to schedule appointments using online chatbots and keep them informed with a real-time ETA (estimated time of arrival)

Give easy access to your customers to relevant product or service information, open requests, warranty details, and service history

Send notifications to your service teams and customers about the progress of their requests

Mobile Field Service

 

SAP FSM on mobile device Notion Edge

Allow your service technicians to view important information, such as parts availability, process checklists, and customer history

Enhance technicians’ performance with easy mapping and GPS tracking

 

Capture important EHS, inspection, and asset performance data, time, material, and expenses with checklists and adjustable service reports

Online & offline availability with iOS, Android and Windows apps

 

Packages and Pricing

We offer a scalable Field Service Management Package with fixed price & scope suitable for any business!

Visit our Field Service Management Package page for more information.

 

or

Download our FSM Price Guide!

Questions? Contact us!

 

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