Manage your mobile workforce and resolve customer issues quickly with SAP Field Service Management
Optimise your service experience with effortless planning, scheduling, and dispatching in real-time. Empower your field technicians with mobile tools accessible at any time on multiple devices and become customers’ № 1 service provider.
Self-service portal Workforce Management
Mobile Field Service Reports & Dashboards
Improve First-Time Fix and Customers Satisfaction Rates
Use online & offline mobile technology on any device and AI-based recommendations to pick the best technician for the job and ensure you always have the right parts available to reduce time spent on tasks.
Automate Your Field Service Processes
Create tickets and resolve issues quicker by integrating front-office and back-office processes and support effective collaboration while giving your customers full visibility throughout the process.
Increase Your Revenue and Cut Down The Costs
Boost your customer satisfaction and revenue by accelerating employees’ productivity time, distributing service forces efficiently, and always makeing informed decisions based on real-time insights.
Solution Features Summary
Quickly build dashboard reports using pre-assembled queries, view and manage existing reports, and import report templates.
Get a full 360° view of department, teams, and employees’ activity and performance.
View all customers’ information, products, and availability in a single place.
Keep track of all KPIs and take timely actions.
Track parts at any given moment
Reduce repeat visits by overseeing parts availability
Save time with automated workforce scheduling, planning, and dispatching
Real-time tracking, monitoring, and forecasting for enhanced preventive maintenance
Integrate inventory management into your ERP system and minimise disruption
Use AI interface suggestions to send the most suitable technician to the service location based on skills and geographical availability
Full 24/7 access to the self-service portal
Allow your customers to schedule appointments using online chatbots and keep them informed with a real-time ETA (estimated time of arrival)
Give easy access to your customers to relevant product or service information, open requests, warranty details, and service history
Send notifications to your service teams and customers about the progress of their requests
Allow your service technicians to view important information, such as parts availability, process checklists, and customer history
Enhance technicians’ performance with easy mapping and GPS tracking
Capture important EHS, inspection, and asset performance data, time, material, and expenses with checklists and adjustable service reports
Online & offline availability with iOS, Android and Windows apps
Packages and Pricing
We offer a scalable Field Service Management Package with fixed price & scope suitable for any business!
Visit our Field Service Management Package page for more information.
Download our FSM Price Guide!
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