Are you looking for an overview of the service center of tomorrow, to be able to identify concrete impacts on the performance of your technicians, master and optimize the integration of your Customer Service tool in your application landscape, identify concrete impacts on the performance of your technicians and master and optimize the integration of your Customer Service tool into your application landscape? We invite you to take a few minutes to discover what SAP Service Cloud solution brings.
Before introducing you to SAP Service Cloud solutions, let’s look at what are the essential forces in changing a service pole?
- Employee empowerment
- Service focused on advocacy and loyalty
- Waiting for a permanent service
- Service experience is a part of the product experience
- Evolution of support channels
- Identify impacts on performance
- Evolution of support channels
- Harmonize your field service processes
What are the main reality challenges?
A bad customer experience is difficult to erase, it generates discontent, high unsubscription rate and results in revenue loss.
What are the elements that cause a bad customer experience?
- Manual service processes
- Long waiting times
- A lack of visibility on service requests
- A platform stop
- The lack of embedded information
How can SAP Cloud Service solutions help you achieve this simple goal, have happy customers?
- Harmonize your field service processes with SAP Field Service Management (SAP FSM)
- Create a mobile experience consistent with the SAP FSM application
- Provide relevant analysis with machine learning and IoT with SAP Conversational AI
- Redefining the Customer Portal for Field Services with SAP FSM Now
- Increase its on-demand service network with SAP FSM Crowd
- Provide customers with an interactive knowledge base with SAP Knowledge Central by MindTouch
- Fluidify your process from the customer’s request to invoicing with a 100% integrated solution to S / 4 HANA
Finally, to convince you that the SAP Service Cloud solutions will help you build your service center tomorrow, here are some results of an analysis conducted by Forrester Total Economic Impact Study with customers who have already opted for its services solutions:
- 56% Improving the customer experience
- 42% reduction in operational costs and integration costs
- 40% Increase in the effectiveness of people on the ground
These solutions according to our vision will bring you the following advantages:
- Effective use of mobile workforce
- Automation of processes and end of manual entries
- Increased productivity
- Increased customer satisfaction
- Effectiveness of accounts receivable tracking
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